REQ-10042234
4月 02, 2025
Ivory Coast

摘要

The Business Support Lead is responsible for driving best-in-class performance in Francophone West Africa non focus countries in terms of performance management, third party contract management and distributors/wholesalers management. The Business Support Lead also works in collaboration with the Portfolio Managers, Supply chain and all relevant functions to ensure availability of Novartis products in non-focus FWA countries.

About the Role

Major accountabilities:

  • Adapt and extend Novartis strategy to FWA non focus countries.
  • Lead the third-party contract management and follow up on effective execution.
  • Manage and drive the patient reach and inland sales performance, in FWA non focus countries in collaborating with KAM and Portfolio Manager.
  • Manage wholesaler’s stock level to ensure availability of novartis medicines and a proper inland sales generation.
  • Lead pre-launch activities and support successful launches in non-focus country.
  • Proactively shape the market environment, defend, and improve Novartis market position by developing strong, trust-based relationships with stakeholders (especially distributors, regulators, Pharma and Healthcare associations, patient groups, customers, key accounts, and KOLs).
  • Organize events and other programs independently or with portfolio/medical department, in line with agreed tactical plans.
  • Identify strategic accounts and execute annual account plans for each Non focus country.
  • Role model ethical behaviours, exercise good judgement and principles-based decision-making.
  • Create a trust-based environment that motivates associates to do their best and support.
  • Reporting of technical complaints, adverse events, and special case scenarios related to Novartis products within 24 hours of receipt.

Key performance indicators:

  • Country revenue, market share, profitability.
  • Stock availability and distributors/wholesalers’ satisfaction.
  • Successful launches in countries.

Minimum Requirements:

Education:

University degree in science and/or Business or equivalent is preferred.

Job Dimension:

Impact on the Organization: Strong impact on countries performance.


Work Experience:

  • 3-5 years Sales and Operational experience in customer-facing roles.
  • Launch experiences

Skills:

  • Proven sales management ability in healthcare and/or pharma business.
  • Experience in establishing and managing strategic partnerships.
  • Excellent cross-functional collaboration skills, with the ability to partner across external stakeholders and internal functions.
  • Well-developed understanding of country regulatory and market environments.
  • Excellent oral and written communication and presentation skills.
  • Excellent persuasive and influencing skills.
  • Highly developed organizational skills.

Languages :

  • English.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Corporate Affairs
Innovative Medicines
Ivory Coast
Ivory Coast
Commercial & General Management
Full time
Regular
No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

A female Novartis scientist wearing a white lab coat and glasses, smiles in front of laboratory equipment.
REQ-10042234

Business Support Lead

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